Frequently Asked Questions

Begin with All Plants, then use the plant group, light, humidity and other filters that match your growing space. Browse a genus if you already know what you love. Read the individual listing before ordering; a category is a starting point, not a complete care prescription.

A missing filter value means that detail has not been recorded for that listing. It does not mean the plant tolerates every condition. Please contact our team with the product name, your light, humidity and growing setup.

No. Mature size describes potential growth under suitable conditions. The supplied size, number of plants and shipping format are separate details. Check the listing and ask before ordering if these are not clear.

Product photographs are representative unless a listing expressly identifies an exact specimen. Leaf pattern, colour, shape and growth stage can vary. Ask for clarification before purchasing if a particular characteristic matters to you.

No. Match the individual plant to the enclosure’s humidity, light, ventilation and available space. A plant being listed in a terrarium collection does not mean it suits every closed or open terrarium.

Do not assume a plant is pet-safe because it is sold as an indoor or terrarium plant. Verify the exact plant’s identity and suitability before purchase. If the name is unclear, contact our team first.

Choose the plant or product, read its details and select any required options. Review the quantity, address, contact details and total at checkout. Read the Shipping Information, Live Arrival Guarantee and Cancellation and Refund Policy before paying.

Email contact@jbgreens.in with your order number within 24 hours for Indian orders or within 3 days for international orders. Changes depend on availability. Only one modification is allowed per order. Up to five orders can be combined when subsequent orders fall within the same applicable window from the first order. These are request windows, not a promise that a requested change is possible.

Cancellation is not automatic after payment. Contact us promptly with your order number. The Cancellation and Refund Policy explains exceptional cancellations, the 7.5% administrative fee and applicable phytosanitary-document costs. Please read that policy for the full conditions.

For Indian orders, plants and supplies may be ordered together, but packing and courier requirements may lead to separate consignments. For international orders, plants, accessories and equipment require separate shipments under our ordering policy. Confirm the arrangement with us before paying.

Yes. Standard shipping is currently free for delivery addresses within India. Special or expedited delivery may cost extra and must be confirmed before ordering. See Shipping Information.

Our published estimate is 1–3 days to prepare an Indian order, followed by approximately 2–7 days in transit. These are estimates, not guaranteed arrival dates. The destination, weather, holidays and courier conditions can affect timing.

Please contact our team before placing an international order. Send your country, postal code and the exact plants or supplies you want. We need to confirm whether the shipment is possible, the shipping charge, preparation time and documentation for that order.

The customer is responsible for confirming which products may enter their destination and obtaining required import permissions. Ask the relevant plant-health or import authority about the exact species and shipment. Confirm the required paperwork with us before payment; a website list cannot replace an order-specific check.

Yes. Dispatch may be delayed when conditions or likely transport disruption put the plants at risk. If timing matters, ask us before ordering. Keep your email address and phone number correct so we can contact you about the shipment.

Unpack promptly and document the parcel and plants as you open it. Check the shipping format and the actual plant’s care needs. Read the care after arrival guide before delivery so you can prepare an appropriate space.

Email contact@jbgreens.in within 24 hours of receipt with your order number, clear photos of the box, label and named plant, plus the unpacking and root-inspection video required by the Live Arrival Guarantee. Keep the packaging and contact us before discarding, altering or returning the item. Eligibility and exclusions are explained in the full policy.

No. Cosmetic damage, such as minor broken or cracked leaves or flowers, is excluded. The Live Arrival Guarantee explains qualifying issues, delivery conditions, evidence and the available remedies. Please read it before purchasing.

No single arrival routine suits every plant. Check root condition, existing moisture and the supplied growing medium first. Avoid automatic prolonged soaking, repeated repotting or applying tonics as a substitute for diagnosing a problem. See the care after arrival guide.

If the listing shows a stock-alert form, enter your details to request an email when that item returns. You can also browse the available alternatives and compare their individual care needs.

No. An alert is an availability notification, not a reservation or an order. There is no guaranteed restock date or quantity. Availability may change before you return to the shop.

Living plants may become unsuitable for dispatch. Our Cancellation and Refund Policy explains how we notify you and refund an affected unavailable item. Contact us with your order number if you need an update.

Start with the plant’s root and moisture needs, then consider your pot, ventilation and watering routine. Our growing media listings describe their intended uses. A mix associated with a genus is a useful option to investigate, not a universal prescription for every species.

No. plant tonics are optional additions. Check the formulation, label directions and suitability before use. They do not replace appropriate light, watering and growing media, or identifying the cause of a plant-health problem.

Please contact our team with the plant or product name, your location and a description of the growing setup. For an existing order, include the order number. For a care question, clear photos of the whole plant, affected area and growing medium help us understand what you are seeing.