Plant Care After Arrival

A plant has just travelled from one environment to another. A good beginning means checking what it needs and making careful, gradual changes.

1. Unpack promptly and check the listing. Remove transit packaging carefully. Note whether the plant arrived potted, bare-root, as a cutting or in another format. These need different handling. Compare the plant’s identity and supplied format with your order.
2. Look before adding water. Check the roots and the moisture already present. A wilted plant is not automatically thirsty: poor drainage and damaged roots can also cause wilting. Do not routinely soak the entire plant for hours. If the appropriate first watering is unclear, ask us about that specific plant.
3. Prepare a suitable growing space. Follow the plant’s own light requirements and avoid an abrupt move into intense sun. Consider temperature, humidity and airflow together. Do not put every new plant into a sealed container; high humidity without suitable ventilation can create problems.
4. Handle the roots with care. For a potted plant in sound condition, avoid unnecessary repeated repotting. A bare-root plant needs a suitable container and medium for that species. Use a pot and substrate that manage water appropriately; decorative stones are not a substitute for drainage.
5. Observe before adding treatments. Keep new arrivals separate from your established collection while you check for pests and changes in condition. Do not automatically apply fungicide, rooting products or tonics. First identify the issue and check whether a treatment is suitable for the plant and its growth stage.
6. Adjust gradually. Record what you see and check moisture before watering again. Recovery and acclimatisation vary between species and individual plants. Avoid changing light, medium, feeding and watering all at once: it makes it harder to understand what is helping.

Choose supplies for the plant in front of you.

Explore our growing media for the intended use and ingredients. Pot size, ventilation and your watering routine affect how a mix behaves. Our plant tonics are optional products; use them only when the label and the plant’s needs support it.

When to contact us

If a plant arrives with a concern, document it promptly and follow the Live Arrival Guarantee. For a care question, send the product name, photos of the whole plant and roots where visible, your location, light, humidity and recent watering to contact@jbgreens.in.

Further reading: RHS houseplant growing guide and RHS guidance on an unwell houseplant. General guidance must be adapted to the species and shipping format.