Shipping Information

Delivery within India

Standard shipping is free for delivery addresses within India. Special or expedited services, including requested local delivery in Bengaluru, may carry additional charges and depend on availability. Please confirm the service and price before ordering.

Our published estimate is 1–3 days for preparation, followed by approximately 2–7 days in transit. These are estimates rather than guaranteed arrival dates. Destination, weather, courier operations and holidays can affect the journey.

International orders

Send your proposed order to contact@jbgreens.in. We will need to confirm whether the products can be shipped to your destination and agree on the shipping arrangement before you proceed.

Customers are responsible for checking permitted species and obtaining required import permissions. Confirm requirements with your destination’s plant-health or import authority and share the relevant documents with us. Do not assume that documentation is optional because of an older country list or a previous order.

Import duties, taxes, customs charges and other destination fees are payable by the customer when required. For airport pickup, customers are responsible for clearance arrangements and applicable local charges. Read the Terms and Conditions for the full allocation of responsibilities.

Weather, packing and dispatch

Plants need packing suited to the product and journey. Dispatch may be delayed when severe weather or likely transport disruption would put the plants at risk. We will contact you if we delay your order for these reasons. Please keep your email and phone details accurate.

For a time-sensitive order, ask about the proposed dispatch before payment. Do not rely on a particular arrival date unless that arrangement has been expressly confirmed.

Be ready to receive your parcel

Check your address and monitor the tracking information. The Live Arrival Guarantee requires receipt on the first delivery attempt, or collection that day, along with its other conditions. Read the care after arrival guide before delivery and have your camera ready when unpacking.

If there is a delivery problem

Contact us promptly with the order number and evidence. Claims under the Live Arrival Guarantee must be reported within 24 hours of receipt and meet the stated requirements. Cosmetic damage is excluded. The linked guarantee and Cancellation and Refund Policy explain eligibility and remedies.

For wholesale, special delivery or international enquiries, contact our team.