FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

1. What documents do I need to import to my country?

For most countries or regions, the local customs would usually require a phytosanitary certificate. You may also need an import permit for some countries which you need to be responsible for the application of such as well.

Currently, we are able to sort out import issues / documents for orders to US, Canada, Japan, South Korea, Singapore and Malaysia; please reach out to us for more information if needed . For other countries, please check with your local authority.

You will be responsible for any import or relevant regulatory issue of your order.

Please read our policy about Import Duty carefully before placing an order.

2. Can I buy plants, accessories and equipments in one order?

Indian customers can make combined order, however based on packing and courier feasibility, orders may dispatch as single or multiple consignments.

For the customers from outside India, due to cross border logistics and regulatory constraints, we can only ship one category of products (plants, accessories or equipment) in a single shipment. Therefore, please make separate orders if you want to buy more than one categories of products

3. Can I add, remove or exchange products to my existing order? Can I combine my orders?

For Indian customers, If you want to add, remove or exchange products (subject to availability) to your order, please email us at contact@jbgreens.com within 24 hrs from the date of order. Any request made after such 24 hrs period will not be accommodated.

For the customers from outside India, If you want to add, remove or exchange products (subject to availability) to your order, please email us at contact@jbgreens.com within 3 days from the date of order. Any request made after such 3-day period will not be accommodated.

Any combination of orders can only be made if the second order is made within 3 days from the date of the first order for customers from outside India, and 24hrs for Indian customers. No more than five (5) orders can be combined.

In order to allow us a smooth warehouse operation, you can only make modification to each order once. We appreciate your understanding.

4. Your chosen plant is no longer available?

Sometimes we may have to cancel some of your orders due to conditions of the chosen plants, plants are selling faster than we expect etc. In such case, we will notify you and offer you a refund of such affected product.

5. The plants arrived do not look like the photos you listed?

Plants are like humans, and everyone is different. Photos and videos listed are for reference only and the shape and size of the plants may vary. If you are not sure please feel free to contact us anytime. Also, as we are shipping the plants to you from the oriental, and we do not send with pot or soil, it is common that the plant may be shocked after transit. It takes time for the plant to be acclimated upon arrival. We recommend you to read our page “How to take care of the plant upon transit” before making an order.